At ASZ Scents, we understand that order cancellations can be a sensitive matter, and we want to ensure transparency in our process. The primary reason for the cancellation of an order is the inability to confirm your purchase through our standard confirmation process. We make 4 to 5 attempts to reach you via the contact number provided at the time of order placement. Unfortunately, if there is no response, we may regretfully have to cancel the order. This practice is in place to combat the rise of fraudulent activities and to maintain the security and authenticity of each transaction.

Another common reason for order cancellation is related to the delivery address. If your area falls outside our coverage or if your address details are incomplete, it may hinder our ability to process and dispatch your order effectively. We strive to ensure that our products reach every corner possible, but certain limitations may apply.

Additionally, a canceled order may occur if your mobile number is consistently powered off or in an unreachable area. Our courier service often contacts customers before delivery, and if there is no response, the order may be canceled. We appreciate your understanding in this matter, as it contributes to the overall efficiency and reliability of our delivery process.

It's important to note that when orders are returned due to any of these reasons, cargo companies may impose additional charges. These charges are beyond our control and are levied by the courier service. We advise our customers to ensure the accuracy of their contact information and delivery details during the ordering process to avoid any inconvenience. At ASZ Scents, we are dedicated to providing a smooth and beautiful shopping experience, and we appreciate your cooperation in making this possible.